| Type | Public |
|---|---|
| Traded as | NASDAQ: SYKE |
| Industry | Business Process Outsourcing |
| Founded | 1977 |
| Founder(s) | John H. Sykes |
| Headquarters | Tampa, Florida, USA |
| Key people | Charles E. Sykes (President & CEO) David L. Pearson Jenna R. Nelson Daniel L. Hernandez W. Michael Kipphut Lawrence Zingale James C. Hobby James T. Holder |
| Services | Customer Service and Technical Support |
| Revenue | 2008: $819.2 Millon |
| Employees | 51,000 |
| Website | http://www.sykes.com |
Sykes Enterprises provides business process outsourcing services, such as technical support and customer service. Sykes has over 51,000 employees at 80+ locations in 25 countries operating in 30 languages.[1]
Contents |
The following are key milestones in Sykes' official history as a company.[2]
1977 - SYKES begins as a small engineering firm with three employees in Charlotte, North Carolina
1979-1982 - The technical writing group begins in Charlotte marking the beginning of the Information Services branch
1992 - SYKES purchases Jones Technologies, Inc. in Sterling, Colorado and enters into customer support business
1993 - Company reorganizes, moves corporate office from Charlotte to Tampa, Florida
1996 - SYKES goes public – stock begins trading on NASDAQ First international presence with acquisition of Datasvar Support AB of Sweden
1997 - Several acquisitions including McQueen International Limited with multiple locations including operations in The Philippines
1999 - SYKES inducted into the Software Support Professional Association (SSPA) Hall of Fame
2003 - SYKES expands global footprint to El Salvador
2004 - Chuck Sykes appointed to President and CEO
2006 - SYKES acquires Argentina-based Apex America SYKES has more than 26,000 employees at year-end
2007 - SYKES expands to Perry County, Kentucky
2008 - SYKES opens three centers in the U.S. – Kingstree, South Carolina; Greenwood, South Carolina and Malvern, Arkansas - as well as new centers in Brazil, Costa Rica and Denmark.
2009 - SYKES and ICT Group have begun integration after the proposed merger of the two
2010 - SYKES acquires ICT Group
2010 - SYKES opens two new support centers in Norway
2011 - SYKES stocks plummet with the loss of major clients following the acquisition of ICT
Sykes' headquarters is located in Tampa, Florida. As of 2010, the company has operations in the following countries:[3]
SYKES provides customer contact management solutions and services in the business process outsourcing (BPO) arena. The company provides an array of customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.[4]
SYKES' services are categorized into three lines of business: Contact Center Services, TeleHealth, and Assistance Services.[5]
Contact Center Services
TeleHealth
Assistance Services
Sykes claims to have picked up a number of prestigious awards.[6] These awards are: